TYPE:ServiceMODEL:Golf GTIYEAR:2022
Average Score (99 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Kevin was extremely professional & helpful in the purchase/ lease as well as the model selection process..
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Prompt service. Kept in contact with me.. Clean and pleasant waiting room. Swift service.
TYPE:ServiceMODEL:JettaYEAR:2019
Face to face the experience is great. I have never been able to get through to someone on the phone, however. I always need to wait for a call back. They turned our report of an engine light back around a couple times before, and were never able to assist until it stayed on. The price point for labor is outrageous and not broken down on the receipt. The amount of time you need to wait for an appointment is also very long. Though our vehicle, when turned on alerts that it needed and oil change it was not offered with our recent service, though without asking us they replaced the air filter. Another alert also comes on whenever you turn it on and they didn’t ask us about this, either. I paid nearly $4,000 total for a timing belt, oxygen sensor, and ($1,400) worth of “labor” and these things being overlooked seems like a missed opportunity to offer better service.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:AtlasYEAR:2022
Always very easy to schedule service and pleasant staff to work with
TYPE:ServiceMODEL:JettaYEAR:2019
Service staff was very helpful and friendly! They answered my questions and provided the information I requested ! The waiting room was comfortable and sales staff was very friendly and answered any questions! I would rate my experience at 4.9 stars .
TYPE:ServiceMODEL:AtlasYEAR:2022