Average Score (94 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

94 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Laura H.02-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Wonderful customer service from the videos/updates being sent throughout the visit. Earl who helps me every time so far I have come in is so nice and always helpful. I just moved from Sioux Falls and I can’t believe how much better experience I am having owning a Volkswagen now. Thank you!

  • Stephen D.02-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Great friendly staff and nice waiting area. The manager is really helpful and professional but also super caring and welcoming. Thanks for great service!

  • Levi M.01-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Thomas H.01-17-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Levi was very attentive and well mannered. The updates via text messaging is a great service feature.

  • Lauren N.01-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    I was doing a cross Country drive and I had some concerns with my vehicle. I don’t remember the man’s name that I talked to but he got me in for an appointment right away on a Saturday morning. The staff was wonderful and I’m really grateful that I was so close to this dealership when my car issue happened.

  • Belinda U.01-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Everyone was very helpful, love the service here

  • William E.01-11-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

  • Alejandra R.01-09-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Rob, Barb & Mo were awesome and so patient while I chose between different vehicles. I'm very happy with my choice.

  • Earl W.01-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Nice and professional

  • Greg C.12-31-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Levi & Earl are both excellent with customer service every time I come in.